Made for you
Then sent to you

01 · Scope

What this policy covers

This Shipping Policy applies to NoCryClub Physical Reset orders that require a physical parcel to be delivered. It forms part of the information made available to you before you place an order and should be read together with our Terms & Conditions and Returns Policy.

A Physical Reset is a personalized product. Your selected format, modules, quantities and other configuration choices are prepared before dispatch, so the total time between payment and delivery includes both a production/processing period and a carrier transit period.

02 · Destinations

Where we ship

Physical orders are currently dispatched from Latvia and can only be sent to destinations enabled in the NoCryClub checkout.

The destinations currently configured for physical checkout are:

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

We may add, remove or temporarily suspend destinations when carrier availability, cost, legal requirements or operational capacity changes. Availability shown during checkout is the controlling availability for the order you are placing.

03 · Costs

What shipping costs

Any delivery charge that applies to your Physical Reset is shown before you complete payment. The current configured method is Latvijas Pasts tracked small packet with illustrative charges from €9.90 for a 501–1,000 g packed shipment. Your exact configured shipping charge is calculated for your journal before Stripe payment.

Shipping depends on the estimated packed weight of your selected pages and binder (or refill sheets). Your country selection page shows the charge for this specific order. The amount displayed in the live checkout at the time you place the order is the amount that forms part of your order total. If the shipping configuration changes later, that does not retroactively change the delivery charge on an order you already paid for.

04 · Production

Your journal is made before it moves

Our current production and order-processing estimate is 3–7 business days after successful payment, unless a different estimate is clearly shown to you for the order.

Processing time covers the work required to prepare the personalized physical journal, perform an order check, pack it and hand it to the delivery carrier. Business days do not include Saturdays, Sundays or Latvian public holidays unless we explicitly say otherwise.

Production time is separate from carrier transit time. A tracking number being created does not necessarily mean the parcel has already been physically accepted by the carrier.

05 · Delivery

Delivery estimates are after dispatch

Once dispatched, the current estimated carrier transit time is 3–15 business days, unless a different estimate is shown for your order.

Delivery dates are estimates unless NoCryClub expressly agrees to a specific guaranteed date with you. Carrier disruption, severe weather, peak-season volume, address problems and events outside reasonable control can affect the estimate.

These estimates do not reduce your statutory consumer rights. Where applicable, goods must be delivered within the time agreed with you and, if no different time has been agreed, consumer law may require delivery without undue delay and no later than 30 days after the contract is concluded.

06 · Tracking

Following your parcel

NoCryClub stores fulfillment status and supports a tracking number and tracking link for physical orders. Where the selected carrier provides tracking, we will make those details available after dispatch, including through your order information where supported.

Carrier tracking can take time to update after handover. If a tracking link has not changed immediately, that does not necessarily mean the parcel has stopped moving.

07 · Address

Please check the delivery details

You are responsible for entering a complete and accurate delivery address during checkout. Please review the recipient name, street or pickup information, postal code, city and country before paying.

If you notice a mistake, contact us as soon as possible. We will try to correct the address before dispatch, but we cannot guarantee that a change is possible after a parcel has entered fulfillment or been handed to a carrier.

If an incorrect or incomplete address supplied by the customer causes a parcel to be returned or requires re-shipment, we may ask you to cover a reasonable additional delivery cost where permitted by applicable law.

08 · Delays

If delivery takes longer

If we become aware of a material delay before dispatch, we will try to provide an updated estimate using the contact information associated with the order. Carrier-side delays can sometimes become visible only after dispatch.

If your parcel has not arrived within the promised or applicable delivery period, contact us so we can investigate. Your rights under mandatory consumer law remain unaffected, including rights that may apply if delivery is not made within an agreed period or an additional reasonable deadline.

09 · Loss & damage

Tell us if the parcel does not arrive right

Where NoCryClub selects and contracts the delivery carrier, the risk of accidental loss or damage generally remains with NoCryClub until you, or a third person you nominate other than the carrier, takes physical possession of the goods.

If tracking indicates a delivery but you cannot locate the parcel, or if the package arrives visibly damaged, contact us promptly at hello@nocryclub.com. Keep the packaging and take clear photographs of damage where reasonably possible, as this can help us investigate with the carrier. Asking for photographs does not remove your statutory rights.

10 · Failed delivery

Returned-to-sender parcels

If a carrier cannot complete delivery, the parcel may be held for collection, re-attempted or returned to NoCryClub, depending on the carrier and destination. Please follow any carrier collection deadline shown in the tracking information.

If a parcel is returned to us, contact us so we can determine the next step. Where the failed delivery was caused by an incorrect address supplied by the customer or a missed collection obligation, a reasonable re-shipping charge may apply if permitted by law. We will explain any charge before arranging another shipment.

11 · Customs

Customs and import charges

NoCryClub currently controls the destinations that can be selected at checkout. If we later enable destinations where customs duties, import VAT, handling charges or similar border fees can apply, those charges may be collected separately by the destination authority or carrier unless checkout expressly states that they are included.

Before placing an order to a destination outside the EU customs area, check whether local import charges may apply. We will update this policy and checkout information as our supported shipping area expands.

12 · Digital products

Digital Resets are not shipped

A NoCryClub Digital Reset does not require physical delivery, so the physical shipping destinations, parcel charges, carrier estimates and tracking rules on this page do not apply to it. Digital-product access is governed by the Terms & Conditions and the Digital Product Terms.

13 · Updates

When this policy changes

We may update this Shipping Policy when our destinations, carriers, fulfillment process or legal obligations change. The effective date at the top of the page identifies the current version.

Changes to this page do not retroactively replace a shipping price or delivery commitment that already formed part of an existing order, except where the law requires otherwise or you agree to the change.

14 · Contact

Questions about an order?

For shipping, tracking or delivery questions, contact hello@nocryclub.com. If you are asking about an existing order, include your NoCryClub order number so we can locate it faster.

Brand

NoCryClub

Seller

Madara Santa Plauca

Address

Riga

Email

hello@nocryclub.com